Two-Factor Authentication (2FA)
Two-Factor Authentication is an extra layer of security for your Web Survey Creator account, designed to ensure that you're the only person who can access your account, even if someone discovers your password.
Many systems now employ Two-Factor Authentication, and many require it as a mandatory feature.
To enable Two-Factor Authentication go to My Account and look for the section on Two-Factor Authentication. You can choose between 2 methods of Two-Factor Authentication. The first is the Google Authenticator App. This uses an application you can install on a smart device and provides and ever-changing, time-limited code for access.
The second is Email. This will provide a code that is sent to your email account when you attempt to login. The code is an ever-changing, time-limited code for access.
You can only employ one method at a time. If you wish to change methods you must disconnect Two-Factor Authentication and re-enable it.
When you choose a method you will be asked to enter in your login password to verify this process.
For the Google Authenticator App you will be provided with a QR Code and must use that code with the Google Authenticator App to provide a unique code for authentication.
When you have setup the Google Authenticator App using the QR Code you will see an item which is listed for Web Survey Creator and shows a number to be used in conjunction with your login account.
When you select Email there is nothing further to do. When you login you will be receive an email to your registered email account to provide a unique code for authentication.
For both authentication methods you will see a input screen to allow you to enter in an authentication code. Enter the code from the email message or the code from the Authenticator app at this point.
When entering the code you have the ability to confirm if you want to allow access for this device authentication for 30 days. You should only accept this if you have full secure control over your device.